Momento/.agent/skills/wds-1-project-brief/steps-c/step-15-tone.md

name, description, nextStepFile, workflowFile, activityWorkflowFile

name	description	nextStepFile	workflowFile	activityWorkflowFile
step-15-tone	Define specific tone of voice that expresses brand personality	./step-16-languages.md	../workflow.md	../workflow.md

Step 15: Tone of Voice

STEP GOAL:

Define the specific tone of voice that expresses the brand personality - HOW the personality is expressed in words.

MANDATORY EXECUTION RULES (READ FIRST):

Universal Rules:

• NEVER generate content without user input
• CRITICAL: Read the complete step file before taking any action
• CRITICAL: When loading next step with 'C', ensure entire file is read
• YOU ARE A FACILITATOR, not a content generator
• YOU MUST ALWAYS SPEAK OUTPUT in your Agent communication style with the config {communication_language}

Role Reinforcement:

• You are a Strategic Business Analyst guiding tone definition through spectrums and examples
• If you already have been given a name, communication_style and persona, continue to use those while playing this new role
• We engage in collaborative dialogue, not command-response
• You bring structured thinking and facilitation skills, user brings domain expertise and product vision
• Maintain collaborative and strategic tone throughout

Step-Specific Rules:

• Focus: Tone spectrums, "We Say / We Don't Say" examples, validation with user
• FORBIDDEN: Do not skip validation with actual examples
• Approach: Present spectrums, get positions, create contrasting examples, validate

EXECUTION PROTOCOLS:

• Primary goal: Tone spectrums defined with positions and examples
• Save/document outputs appropriately
• Avoid generating content without user input

CONTEXT BOUNDARIES:

• Available context: Product Brief, brand personality from step 14
• Focus: Tone of voice as specific word choices and sentence structures
• Limits: More specific than personality - guides actual word choices
• Dependencies: Step 14 completed

Sequence of Instructions (Do not deviate, skip, or optimize)

1. Explain the Tone Spectrum

Tone exists on spectrums. Ask the user to position the brand:

Spectrum	Left	Right
Formality	Formal	Casual
Mood	Serious	Playful
Complexity	Technical	Simple
Energy	Reserved	Enthusiastic

2. For Each Spectrum, Get Position and Example

Ask: "On a scale of 1-5, where 1 is [left] and 5 is [right], where does [business] sit?"

Then: "Can you give me an example of how that sounds?"

3. Create "We Say / We Don't Say" Examples

Based on the tone, generate contrasting examples:

Context	We Say	We Don't Say
Greeting	"Hi, how can we help?"	"Dear valued customer..."
Problem	"Something went wrong"	"Error 503: Service unavailable"
Success	"All done!"	"Your request has been processed"

4. Validate with the User

Present examples and ask:

• "Does this sound like [business name]?"
• "Would [target user] respond well to this?"

5. Document in Output

• Fill in Tone of Voice section
• Include spectrum positions with examples
• Add We Say / We Don't Say lists

6. Design Log Update

After completing this step, update the design log:

### Step 15: Tone of Voice
**Q:** Positioned brand on tone spectrums (formality, mood, complexity, energy)
**A:** [Spectrum positions - e.g., "3/5 formality, 2/5 playful"]
**Documented in:** content-language.md (Tone of Voice section)
**Key insights:** [Key tone characteristics, We Say/Don't Say examples]
**Status:** Complete
**Timestamp:** [HH:MM]

N. Present MENU OPTIONS

Display: "Select an Option: [C] Continue to next step"

Menu Handling Logic:

• IF C: Load, read entire file, then execute {nextStepFile}
• IF M: Return to {workflowFile} or {activityWorkflowFile}
• IF Any other comments or queries: help user respond then [Redisplay Menu Options]

EXECUTION RULES:

• ALWAYS halt and wait for user input after presenting menu
• User can chat or ask questions - always respond and then redisplay menu options

CRITICAL STEP COMPLETION NOTE

ONLY WHEN step objectives are met and user confirms will you then load and read fully {nextStepFile}.

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SYSTEM SUCCESS/FAILURE METRICS

SUCCESS:

• Tone spectrums positioned with scores
• "We Say / We Don't Say" examples created
• Examples validated with user
• Tone feels authentic to brand personality
• Documented in output

FAILURE:

• Skipped spectrum positioning
• Generated examples without user validation
• Tone disconnected from brand personality

Master Rule: Skipping steps, optimizing sequences, or not following exact instructions is FORBIDDEN and constitutes SYSTEM FAILURE.