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73 lines
3.5 KiB
Markdown
73 lines
3.5 KiB
Markdown
# Suivi des KPIs — Définitions & Cadence
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> Document de mesure. Source de vérité pour le reporting marketing.
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> Mis à jour : 2026-08-29
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## 1. Stack de mesure (déployée)
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| Outil | Rôle | Où |
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|---|---|---|
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| **Vercel Analytics** | Pages, événements, referrers, heatmaps | `office-translator-landing-page/app/layout.tsx` |
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| **Événements custom** | Funnels précis (voir §2) | `track(...)` dans les composants |
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| **Endpoint waitlist** | Source de vérité des e-mails | `GET /api/v1/waitlist/count` |
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| **BDD utilisateurs** | Inscriptions, plans, quotas | Backend (Postgres) |
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| **Journal de jobs** | Documents traduits, temps de traitement | Backend |
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| **Stripe** | MRR, abonnements, churn | Portail Stripe |
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| **`/health` + Grafana** | Performance système/applicative | Backend |
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## 2. Événements trackés (Vercel Analytics)
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| Événement | Propriétés | Déclenché par | Funnel |
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|---|---|---|---|
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| `translation_started` | `engine`, `source`, `target` | Bouton « Translate Document » | Activation |
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| `pricing_cta_click` | `plan` | CTA d'un plan | Considération |
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| `waitlist_joined` | `interest` | Inscription waitlist réussie | Capture |
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| `waitlist_error` | `status` | Inscription waitlist en échec | Capture (santé) |
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**Pages clés à surveiller** : `/` (hero, pricing, faq, waitlist), `/dashboard` (activation), `/admin` (ops).
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## 3. Définitions des KPIs
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| KPI | Définition | Source | Fréquence |
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|---|---|---|---|
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| Visiteurs uniques | Sessions sur `/` (30 j glissants) | Vercel Analytics | Hebdo |
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| Taux d'activation | `translation_started` / visiteurs uniques | Vercel Analytics | Hebdo |
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| E-mails waitlist | `count` (dédoublonné) | `/api/v1/waitlist/count` | Quotidien |
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| Taux de capture | `waitlist_joined` / visiteurs uniques | Vercel Analytics | Hebdo |
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| Inscriptions | Nouveaux comptes (tous plans) | BDD utilisateurs | Hebdo |
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| Documents traduits | Jobs terminés | Journal de jobs | Hebdo |
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| Taux de conversion payant | Abonnements payants / inscriptions | Stripe + BDD | Mensuel |
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| MRR | Revenu mensuel récurrent | Stripe | Mensuel |
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| Churn mensuel | Abonnements perdus / début de période | Stripe | Mensuel |
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| CAC (Ads) | Dépense Ads / nouveaux payants (30 j) | Google Ads + Stripe | Mensuel |
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| NPS | Enquête post-traduction (0–10) | Enquête | Mensuel |
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| Disponibilité | `uptime` de `/health` | Grafana | Continu |
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## 4. Cibles (alignées sur MARKETING_PLAN.md §6)
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| KPI | M1 | M3 |
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| Visiteurs uniques | 5 000 | 25 000 |
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| E-mails waitlist | 150 | 1 500 |
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| Inscriptions | 200 | 1 500 |
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| Documents traduits | 500 | 5 000 |
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| Conversion visite→inscription | 2 % | 4 % |
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| NPS | > 40 | > 50 |
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| MRR | — | ~300 abonnements payants |
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| CAC (Ads) | — | < 3× marge mensuelle (plan d'entrée) |
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## 5. Rituels
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- **Hebdo (lun, 30 min)** : tableau de bord Vercel + compteur waitlist + inscriptions. Anomalie > 2 σ = ticket.
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- **Mensuel (J+2, 1 h)** : MRR, churn, CAC, NPS. Mise à jour de ce doc + de `MARKETING_PLAN.md` si écart > 20 % vs cible.
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- **Sprint (2 sem.)** : A/B sur le pricing et le hero ; décision sur Google Ads (maintien/stop) à la semaine 5.
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## 6. Alertes
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| Condition | Action |
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| `waitlist_error` > 5 % des tentatives | Investiguer `POST /api/v1/waitlist` (CORS, prod) |
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| Disponibilité `/health` < 99,5 % sur 24 h | Pager ops, consulter `DISASTER_RECOVERY.md` |
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| Churn > 10 % / mois | Analyse des raisons de sortie, offre de rétention |
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| CAC > 3× marge (Ads) | Stopper la campagne, revenir au SEO/partenariats |
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